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At Survey Guru, we value your satisfaction and want to ensure you have a positive experience with our services. This Refunds and Cancellation Policy outlines our procedures for refunds and cancellations.
For monthly payment plans, the Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. ?
1.1 Cancellation: You can cancel your subscription at any time. Your cancellation will take effect at the end of the current billing cycle, and you will not be charged for subsequent billing periods.
1.2 Refunds: We do not offer refunds for subscription services once you have been billed. However, if you believe you were billed in error or have extenuating circumstances, please contact our customer support team, and we will review your request on a case-by-case basis.
2.1 Cancellation: If you wish to cancel a one-time purchase, please contact our customer support team as soon as possible. Cancellation eligibility and timing may vary depending on the specific product or service.
2.2 Refunds: Refunds for one-time purchases will be provided in accordance with the terms and conditions associated with the product or service. Some products or services may be non-refundable, while others may be eligible for a refund if certain conditions are met.
If you encounter any errors or technical issues while using our services, please contact our customer support team immediately. We will make every effort to resolve the issue promptly and, if necessary, provide an appropriate remedy.
If you have questions or concerns about our refunds and cancellation policy or need assistance with a refund or cancellation request, please contact us.
We may update this Refunds and Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or app.
By using Survey Guru’s services, you agree to the terms of this Refunds and Cancellation Policy. If you do not agree with the terms of this policy, please refrain from using our services.